Borrower experience

A borrower experience includes preparation, questions, correction, and confirmation. It also includes the moment someone leaves a public website for an application provider. These guides examine that complete sequence using fictional scenarios and practical design tests.

Begin with form fundamentals for purpose and wording, then use the accessibility checklist to inspect errors and keyboard behavior. The embed article is useful when the application is operated elsewhere. Consider the person who pauses, changes an answer, or cannot provide a requested record—not only the person who follows the simplest path. Clear instructions and accurate status messages are the common thread throughout this collection.